Dolly Casino Privacy Policy
This Privacy Policy explains how Dolly Casino collects, uses, stores, and shares information when you visit our website, create an account, and use our online casino services in Australia. It is written to help you understand what data we handle, why we handle it, and the choices you can make.
By using Dolly Casino, you acknowledge that some information is necessary to provide gaming services, support responsible play (minimum age 18+), process transactions (including our minimum deposit of $A20), and protect both players and the platform from fraud and misuse.
Information We Collect
Dolly Casino collects information in a few different ways: information you provide directly, information generated through your activity, and information received from service providers that help us operate securely.
Information you provide
- Account details such as name, date of birth, username, password, and contact details.
- Verification information when we need to confirm identity, age (18+), or payment ownership, which may include copies of identification documents and proof of address.
- Payment and transaction details required to process deposits, withdrawals, chargebacks, and reconciliation (for example, transaction references and payment method identifiers).
- Support communications and any content you submit when you contact us, including messages, attachments, and complaint-related information.
Information collected automatically
- Device and technical data such as IP address, approximate location derived from IP, device identifiers, browser type, operating system, and language settings.
- Usage data such as pages viewed, session times, referral sources, clicks, and in-product interactions.
- Gaming and account activity such as login times, gameplay events, bonus participation, limits you set, and responsible gaming tools you use.
Information from third parties
To keep Dolly Casino secure and to complete transactions, we may receive limited information from third parties, such as payment providers’ confirmations, identity verification outcomes, and risk indicators used for fraud prevention.
How We Use Information
Dolly Casino uses personal information to deliver the services you request and to operate the casino responsibly and securely. We aim to use only what is relevant to each purpose.
- To create and administer your account, including login management, account settings, and eligibility checks.
- To process deposits and withdrawals, apply bonuses, and maintain accurate transaction records.
- To verify identity and age where required for platform safety and to reduce fraudulent activity.
- To provide customer support, handle complaints, and respond to your requests.
- To monitor platform integrity, detect suspicious behaviour, and protect players and Dolly Casino from misuse, collusion, and account takeover.
- To improve performance and user experience, including troubleshooting, testing, and product analytics.
- To support responsible gaming features, such as enforcing player limits you set and identifying patterns that may indicate risk.
- To send service communications, including important notices about policy changes, security updates, and transactional messages.
Where marketing communications are offered, they are managed with practical controls (such as opt-out mechanisms) and designed to avoid interfering with responsible play settings.
Cookies and Similar Technologies
Dolly Casino uses cookies and similar technologies to keep the site functioning, remember preferences, and understand how the website is used. Cookies are small files stored on your device; similar technologies may include local storage and pixel tags.
Types of cookies we may use
- Essential cookies that enable core features such as account login, security protections, and session continuity.
- Preference cookies that remember choices like language, display options, and certain settings.
- Analytics cookies that help us understand site traffic and usage patterns to improve performance and navigation.
- Security and anti-fraud cookies that help detect suspicious logins and reduce automated abuse.
You can manage cookies through your browser settings and, where available, through cookie preference tools on the site. Blocking some cookies may affect your ability to sign in, deposit, or use key features.
For general information about managing cookies, you may find the guidance at allaboutcookies.org helpful.
Data Sharing
Dolly Casino does not sell personal information. We share data only where necessary to run the service, complete transactions you request, protect the platform, or meet legitimate operational needs.
Who we may share information with
- Payment processing partners to complete deposits and withdrawals and to manage refunds, chargebacks, and payment disputes.
- Identity and verification service providers to help confirm age and identity, and to reduce fraudulent activity.
- Technology vendors that host or support our systems, such as cloud infrastructure, monitoring tools, and customer support platforms.
- Analytics and performance providers to help us understand how users interact with the site and to improve stability.
- Professional advisers such as auditors, legal advisers, or consultants where necessary for business operations or dispute handling.
Disclosures for safety and legal reasons
We may disclose information when we believe it is necessary to protect Dolly Casino, our players, or third parties, for example to investigate fraud, address security incidents, or respond to lawful requests. Where local requirements differ or are unclear, we apply a risk-based approach and aim to share only what is proportionate.
Data Security
Dolly Casino uses administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No online system can be guaranteed fully secure, but we work to reduce risk and respond quickly to threats.
- Access controls and role-based permissions to restrict who can view personal information.
- Encryption and secure transmission methods where appropriate for sensitive data.
- Monitoring and logging to detect suspicious activity and support investigations.
- Procedures for handling verification documents and other sensitive records with additional care.
- Internal training and governance practices to support consistent handling of player data.
You also play a role in protecting your account. Use a strong, unique password, avoid sharing credentials, and notify us if you suspect unauthorised access.
Data Retention
Dolly Casino retains personal information only for as long as necessary to provide the service and for legitimate operational purposes, such as resolving disputes, maintaining accurate records, enforcing agreements, and supporting security and fraud prevention.
Retention periods vary depending on the type of information and why it was collected. For example, transaction records may be retained longer than marketing preference records, and verification information may be kept to support account integrity and prevent repeat fraud. When information is no longer needed, we take steps to delete it or de-identify it in a manner appropriate to the systems involved.
Your Rights
Your privacy choices matter. Depending on your circumstances and applicable privacy principles, you may be able to request access to, correction of, or deletion of personal information associated with your Dolly Casino account.
Common requests we support
- Access: request a copy or summary of certain personal information we hold about you.
- Correction: request updates to inaccurate or incomplete information.
- Deletion: request deletion of information that is no longer required for legitimate purposes.
- Restriction or objection: request limits on certain processing activities where practical.
- Marketing preferences: opt out of promotional communications where offered.
Some requests may be limited. For example, we may need to retain certain records for security, fraud prevention, dispute resolution, or operational integrity. If we cannot fulfil a request in full, we will aim to explain the reason in clear terms.
Third-Party Services
Dolly Casino may include third-party services within the platform, such as payment gateways, identity verification tools, analytics software, and content delivery services. These providers may process information on our behalf under contractual terms designed to support confidentiality and appropriate handling.
The site may also contain links to external websites or resources. If you follow a third-party link, their privacy practices will apply. Dolly Casino is not responsible for third-party content or the way external services collect and use information.
International Transfers
Dolly Casino operates in Australia, but some of our service providers and technical infrastructure may be located in other countries. This means your information may be processed or stored outside Australia.
When information is transferred internationally, we take steps intended to maintain appropriate protections, such as limiting access, using reputable providers, and applying contractual and security controls consistent with the sensitivity of the data and the services being delivered.
Policy Updates
Dolly Casino may update this Privacy Policy from time to time to reflect changes in our services, technology, risk controls, or business practices. When updates are made, we will revise the policy content accordingly and may provide additional notice where changes are significant.
Your continued use of the platform after an update means you accept the revised policy, to the extent permitted by applicable requirements.
Contact Information
If you have questions about this Privacy Policy, want to make a privacy request, or need clarification on how Dolly Casino handles personal information, please contact our support team at [email protected].
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